Terms of service

Terms of Service

OVERVIEW

This website is operated by urbanKOLHAA, a brand operated by SkyCompany. Throughout the site, the terms “we”, “us” and “our” refer to urbanKOLHAA.

By visiting our website or purchasing from us, you agree to be bound by these Terms of Service and our Privacy Policy.

1. Online Store Terms

You must be at least 18 years old or using this site under the supervision of a parent or guardian. You agree not to use our products or services for any unlawful purpose.

2. Products

We aim to display our products as accurately as possible. However, colours and appearance may vary slightly depending on your device.

All products are subject to availability. We reserve the right to discontinue any product at any time.

3. Orders

Placing an order constitutes an offer to purchase. We reserve the right to accept or reject any order.

Orders cannot always be cancelled once placed. If we cancel or modify an order, we will notify you using the contact details provided.

Please refer to our Refund Policy for return eligibility.

4. Pricing & Payments

All prices are listed in GBP (£) and include VAT where applicable.

We reserve the right to update prices at any time. You agree to provide accurate payment and billing information.

5. Shipping & Delivery

Delivery times are estimates and may vary. We are not responsible for delays caused by couriers or events beyond our control.

6. Intellectual Property

All content on this website, including images, branding, and design, is owned by urbanKOLHAA and may not be used without permission.

7. Third-Party Tools & Links

We may provide access to third-party tools or links. We are not responsible for their content or performance.

8. Shopify Platform

Our store is powered by Shopify. However, all purchases are made directly with urbanKOLHAA, and Shopify is not responsible for transactions or products.

9. Privacy

Your submission of personal information is governed by our Privacy Policy.

10. Feedback

Any feedback you provide may be used by us to improve our products and services, without obligation or compensation.

11. Errors & Inaccuracies

We reserve the right to correct any errors in product information, pricing, or availability without prior notice.

12. Prohibited Use

You may not use our website for any unlawful, harmful, or abusive purposes, including transmitting malicious code or violating intellectual property rights.